Bilingual Housing Specialist - Community Based Shelter Program

FamilyAid Boston is seeking a Bilingual Housing Case Manager to work in our Community Based Shelter Program.

Summary of the Position:  

The Housing Specialist works with families to identify housing options, design a housing plan, and to coordinate the move from shelter to safe, appropriate, permanent housing as quickly as possible. A key accountability of this position is to engage with landlords, property owners, and realtors throughout the Commonwealth and develop a supply of readily available, affordable housing units for homeless families.

Duties & Responsibilities: 

  • Conducts initial assessment of participant families for the purpose of determining housing needs and housing search capabilities, as well as barriers to future housing. 
  • Collaborates with team to develop, monitor, and modify individualized housing placement plan for each family.
  • Educates and assists families in the housing placement and stabilization process.
  • Assists families with housing applications, identification and remediation of barriers, and mobilization of resources.
  • Monitors and supervises compliance and progress of efforts and outcomes.  
  • Accompanies families to housing interviews, screenings, and other appointments. 
  • Conducts research regarding rental housing market, including industry standards, best practices, lead remediation requirements, occupancy laws, etc. 
  • Connects with housing authorities, management companies, landlords, property owners, and realtors to identify and cultivate unit leads.
  • Provides written progress reports in a timely manner, as required by FamilyAid and the contracting agency, the Department of Housing and Community Development.  
  • Additional responsibilities as directed by the Housing Coordinator and Program Manager. 


  • Previous social service experience and a strong interest in working with homeless families. 
  • Previous experience in real estate with knowledge of affordable housing options and success locating housing for extremely low-income families.
  • Bilingual Spanish preferred.
  • Ability to work with families from diverse social, cultural, and ethnic backgrounds in a culturally sensitive, team oriented approach. 
  • Excellent verbal and written communication skills, preferably with bilingual capability. 
  • Strong computer skills. 
  • Ability to strengthen relationships and educate landlords on the Commonwealth’s HomeBASE program and its stabilization component.
  • Valid Driver’s License with the ability to navigate urban environment.


Community Based Shelter Program Housing Coordinator


The position is based at 727 Atlantic Avenue, Boston, MA. 
An expectation that significant amount of work time will be spent in the field.


Full-time 40 hours. 
Weekdays 8:30 am – 5:00 pm with the flexibility to best meet families’ needs. 
Some Evening/Weekend availability will be required. 

If you are interested, please email a cover letter and resume to:
Human Resources
FamilyAid Boston
727 Atlantic Ave
Boston, MA 02111

FamilyAid Boston is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age.

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