Client Support Advocate - Co-shelter Program 

Summary of the Position:

Client Support Advocates work with families who are sharing shelter apartments as part of Massachusetts’ Emergency Assistance family shelter program. Client Support Advocates provide general supervision of program participants and oversee adherence to program rules and expectations designed to promote client well-being and safety.

Duties & Responsibilities:

  • Maintain safety and security of families
  • Provide crisis intervention and conflict resolution
  • Respond to emergency situations as they arise, notifying supervisor as needed
  • Maintain detailed documentation, including shift logs and incident reports
  • Monitor and report facility and equipment maintenance needs
  • Monitor participant activities
  • Conduct building rounds
  • Support families with problem solving and immediate needs
  • Maintain client confidentiality and observe professional boundaries
  • Attend Client Support Advocates staff meetings
  • Maintain cleanliness of office and common areas
  • Perform other activities as assigned by supervisor


  • Some college preferred
  • CPR & First Aid certified
  • Previous human service experience, preferably residential, with a strong interest in working with homeless families
  • Dependable, adaptable, and able to cope with stress
  • Ability to multi-task and effectively prioritize competing demands
  • Good follow-through and attention to detail
  • Strong team player
  • Strong verbal and written communication skills, with preference for bilingual (esp. Spanish) capability

Work Schedule: 

Permanent Part-time, with number of hours and schedule to be determined with flexibility to best meet program needs. Shifts:7/8am-3pm, 3/4pm-11pm, and awake overnight 11pm-7/8am


Reports to Program Manager. 


Position is based at a family shelter located in a residential Boston neighborhood

To Apply:

Please email or mail a cover letter and resume to:

Human Resources
FamilyAid Boston
727 Atlantic Ave
Boston, MA 02111

FamilyAid Boston is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age. 

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