Client Support Advocate - Community Based Shelter Program

FamilyAid Boston is seeking several Client Support Advocates to work in our Community Based Shelter Program. 

Summary of the Position:

Client Support Advocates work with families sharing shelter apartments as part of Massachusetts’ Emergency Assistance family shelter entitlement. Client Support Advocates provide general supervision of program participants and oversee adherence to program rules and expectations designed to promote client well-being and safety. 

Duties & Responsibilities:

  • Maintains safety and security of families.
  • Provides crisis intervention and conflict resolution.
  • Responds to emergency situations as they arise, notifying the supervisor as needed.
  • Maintains detailed documentation including shift logs and incident reports.
  • Monitors and reports facility and equipment maintenance needs.
  • Monitors participant activities.
  • Conducts building rounds
  • Available to support families with problem-solving and immediate needs.
  • Maintains client confidentiality and observes professional boundaries.
  • Attends staff meetings.
  • Participates in housing meetings.
  • Other activities as assigned by supervisor.


  • Some College preferred
  • CPR & 1st Aid certified
  • Previous human service experience, preferably residential, and a strong interest in working with homeless families.
  • Dependable, adaptable, and able to cope with stress.
  • Ability to multi-task and effectively prioritize competing demands.
  • Good follow-through and attention to detail.
  • Strong team player.
  • Strong verbal and written communication skills, with a preference for bilingual (esp. Spanish) capability.

Work Schedule: 

Full-time, 40 hours. 
Weekdays- Awake position from 11:00pm-8:00 am with the flexibility to best meet program needs.


Reports to Program Manager. 


Position is based at a family shelter located in a residential Boston neighborhood

To Apply:

If you are interested, please email or mail a cover letter and resume to:

Human Resources
FamilyAid Boston
727 Atlantic Ave
Boston, MA 02111

FamilyAid Boston is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age. 

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